Shipping Policy
We offer FREE GROUND SHIPPING to the continental USA on all items.
- Most items ship the same or following business day after full payment is received.
- Tracking numbers will be emailed to you as soon as they are available.
- During peak times some item shipments may be slightly delayed.
- Hawaii, Alaska, Puerto Rico and all international orders please contact us for additional shipping cost. You will be provided a quote for the best shipping solution.
Please Note: FREIGHT DAMAGE MUST BE NOTED ON SHIPPING DOCUMENTS AT TIME OF RECEIPT. We use a variety of shipping companies including USPS, UPS, FedEx, DHL and varies freight forwarders. You will always be informed of the shipping status and be provided tracking numbers on your purchase.
International Shipping Policy
We can ship most items internationally directly to your location or through a freight forwarder you may experience longer shipping times due to customs related delays. Please contact us for a quote on additional shipping cost to your location.
- Import duties, taxes and charges are not included in the item price. These charges are the buyer's responsibility.
- Shipping charges are not included in the item price. Please contact us for a quote on additional shipping cost to your location.
- Please check with your country's customs office to determine what any additional costs will be prior to buying, you are responsible for these charges.
- Any returns are subject to our Returns and Exchanges Policy.
You can find additional information on customs, duties and taxes that you may be responsible for from USPS, UPS and World Customs Organization web sites.
Returns and Exchanges Policy
If for any reason you are unsatisfied with your purchase, you will have 30 (thirty) days from the date it arrived to return it for a full refund* of the purchase price. If you item is damaged in shipment please contact us within 24 hours of receiving the product.
Return Instructions and Exceptions:
- You must email or call us to obtain a RMA number, no returns will be accepted without it.
- Item must be returned in the original box and in like brand new, unused condition. All manuals and accessories that came with the product must be returned.
- Electronic parts cannot be returned, if installed.
- Once an item is installed the manufacturer warranty takes effect and the manufacturer will need to be contacted for repair/replacement.
- You are responsible for the shipping and insurance fees back to our warehouse for any returned item. We will not be held liable for any lost shipments being returned to us.
*We reserve the right to charge a restocking fee up to 30% on any items returned that have missing or damaged items or excessive wear. Please note almost all orders returned are not charged a restocking fee.
The manufacturer of the item is responsible for any warranty that may apply to the item purchased. Please refer to you Owner's Manual for the manufacture's Customer Service telephone number. If you still need assistance, please contact us at 1-888-518-7713.